Strategic Account Manager
Location
Remote
Type
Full-time
Work Mode
Remote
Est. Salary
₹15L - ₹28L + Account Growth Bonus
About the Role
Acquiring a client is just the first step. You will take ownership of our most valuable clients, ensuring their long-term success.
You will act as the bridge between the client and our engineering teams, ensuring delivery matches expectations while looking for growth opportunities.
About URTech Computers: We are a leading IT solutions provider specializing in custom software development, digital transformation, and scalable enterprise architecture. By joining our team, you will be part of an innovative environment that values technical excellence and delivers cutting-edge digital products to clients globally.
What You'll Do
- Serve as the primary point of contact for key enterprise accounts post-sale.
- Conduct regular strategic business reviews (QBRs) with clients to align our services with their business goals.
- Identify and execute cross-selling and up-selling opportunities within existing accounts to increase Customer Lifetime Value (LTV).
- Proactively mitigate churn risks by addressing client concerns and ensuring high satisfaction.
- Collaborate with project managers to ensure on-time, high-quality delivery.
- Gather client feedback to help shape our future service offerings.
What We're Looking For
- 4+ years of experience in Account Management or Customer Success within the IT services or SaaS industry.
- Proven track record of growing account revenue and retaining high-value clients.
- Strong technical aptitude to effectively discuss software architecture and project roadblocks.
- Exceptional relationship-building and conflict-resolution skills.
- Highly organized with the ability to manage multiple complex accounts simultaneously.
Tech Stack & Tools
Benefits & Perks
The Interview Process
Estimated Salary
₹15L - ₹28L + Account Growth Bonus
Ready to build the future?
Send your resume and portfolio directly to our hiring team. We review every application carefully.
Expected response time: 2-3 business days